New Clients

The fact that you’ve made it this far means that
you are resilient.

Getting Started Is Simple

Welcome to Ascend

We’re excited to support you on your journey toward wellness! To make your experience as smooth as possible, we’ve outlined a few key steps to help you prepare for your first appointment.

Complete Your Intake Forms

Be sure to fill out all required forms prior to your first appointment to help us better understand your needs.

Set Up Your MYIO Portal

Look out for an email invitation to set up your secure client portal. Through the portal, you can manage appointments, billing, statements, and access virtual sessions.

Know Where to Go

Whether your appointment is virtual or in-person, details about your session’s location will be provided during scheduling.

Review Our Policies

Please note our 24-hour cancellation policy to avoid charges for missed or late-canceled appointments.

What to expect

Personalized Care

At Ascend, we believe care should be as unique as you are. Our dedicated team offers a wide range of personalized solutions, whether you’re seeking individual support, help for a loved one, or resources for your entire family. Through compassionate guidance and evidence-based practices, we’re here to help you navigate life’s challenges and achieve your goals.

  • Free 15-Minute Consultation Call
  • Telehealth
  • Individuals, Couples, and Families
  • LGBTQ+ Inclusive
  • Compassionate & Experienced Providers
Request appointment
Questions? Call Us:

863-510-2624

Here to Help

Frequently Asked Questions

No, we do not accept insurance. However, we are committed to providing accessible care by offering affordable options, including sliding-scale rates with graduate interns. We can also provide a superbill for you to submit to your insurance provider for potential reimbursement, depending on your plan’s out-of-network coverage. Please note that reimbursement is dependent on your plan and is not guaranteed. By working outside of insurance constraints, we ensure that you receive the time and attention necessary for the best possible care. 

We are located at 832 S. Florida Ave., Suite 1, Second Floor, Lakeland, FL 33801.

Our office is in a two-story building shared with the Smith Feddler and Smith Law Office, whose signage you may notice outside. To access our office, enter the two-story side of the building and take the elevator on the left to the second floor, where you will step directly into our lobby.
Parking is located behind the building and is accessible from E. Ridgewood St. and S. Tennessee Ave.

Yes, we offer convenient virtual and telehealth appointments to meet your needs. These appointments are conducted securely and are available for eligible services. Contact us to see if telehealth is right for you.

Before your first appointment, please complete the necessary intake forms through our secure patient portal. If applicable, provide any relevant medical records. Feel free to contact us if you have questions or need assistance.

You can access our patient portal by clicking the “Patient Portal” button at the top of our website or click here. If you’re a new user, please check your email for an invitation link or contact our office to get set up.

We require at least 24 hours’ notice to cancel or reschedule an appointment. Appointments canceled without sufficient notice are subject to the full rate of the scheduled session. Providing advance notice allows us to accommodate others who may need care and ensures we make the best use of our time and resources for all clients.